Privacy Policy

Updated 28 April 2026

Laundry POS

Effective Date: 2 November 2026
Last Updated: 2 November 2026

Application: Laundry POS
Developer: Cable5 Cloud Solutions
Website: https://cable5cloud.com

1. Introduction

Cable5 Cloud Solutions ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Laundry POS collects, uses, stores, processes and protects personal information when you use our mobile application and related services.

Laundry POS is a business management and point-of-sale application designed to help laundry businesses manage their daily operations, customers, orders, employees, payments and reporting.

By using Laundry POS, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use Laundry POS and the features you access, we may collect or process the following categories of information.

2.1 Account Information

When an account is created, we may collect:

  • Full names and surnames.
  • Email addresses.
  • Contact numbers.
  • Usernames and login credentials.
  • Business names and branch details.

2.2 Customer Information

Laundry businesses using the application may capture and manage customer information, including:

  • Customer names.
  • Contact numbers.
  • Email addresses, where provided.
  • Customer order history.
  • Payment records.
  • Outstanding account balances.

2.3 Laundry Order Information

To manage laundry operations, the application may process:

  • Order numbers and descriptions.
  • Laundry items and service details.
  • Order dates and collection dates.
  • Order status and progress.
  • Uploaded photographs of laundry items.
  • Customer collection and delivery details.

2.4 Employee and Staff Information

Laundry POS provides staff management functionality and may process:

  • Employee names and contact details.
  • Staff clock-in and clock-out records.
  • Attendance and shift information.
  • Payroll information.
  • Payslip records.
  • Delivery assignments.

2.5 Financial and Business Information

The application allows businesses to manage their financial and operational records, including:

  • Sales transactions.
  • Customer payments.
  • Outstanding balances.
  • Business expenses.
  • Receipts.
  • Financial and operational reports.

Laundry POS is a business record management tool. It does not require users to provide their online banking passwords or card security codes.

2.6 Technical and Device Information

Depending on your device, application configuration and usage, limited technical information may be processed to:

  • Maintain application functionality.
  • Diagnose technical problems.
  • Improve performance.
  • Protect accounts and services.
  • Identify and resolve application errors.

3. How We Use Your Information

Information collected or processed through Laundry POS is used for legitimate business and operational purposes, including:

  • Creating and managing user accounts.
  • Managing laundry businesses and branches.
  • Recording and tracking customer orders.
  • Managing customer information and order history.
  • Generating receipts and invoices.
  • Recording payments and outstanding balances.
  • Managing employee attendance and shifts.
  • Generating payroll and payslip information.
  • Assigning deliveries and collections.
  • Sending service-related SMS notifications.
  • Uploading and managing laundry item photographs.
  • Generating business reports.
  • Providing technical support.
  • Maintaining application security and reliability.

We only use information for purposes related to the services provided or as otherwise permitted by applicable law.

4. Camera and Photo Gallery Permissions

Laundry POS may request access to your device's camera or photo gallery.

These permissions are used to allow authorised users to:

  • Take photographs of laundry items.
  • Upload photographs to customer orders.
  • Maintain visual records of items received for cleaning.
  • Support order identification and management.

Access is requested when the relevant functionality is used.

Photographs are used for the intended business operations and are not used for unrelated advertising purposes.

5. SMS and Customer Notifications

Laundry POS supports SMS notifications to help laundry businesses communicate with their customers.

Depending on the features used, notifications may include:

  • Order confirmations.
  • Order status updates.
  • Collection notifications.
  • Delivery notifications.
  • Other service-related messages.

SMS messages may be processed through third-party SMS service providers to ensure successful delivery.

Standard SMS charges may apply according to the business's subscription and messaging arrangement.

Businesses using Laundry POS are responsible for ensuring that they have the appropriate permission or other lawful basis to use customers' contact information for communications.

We do not use customer contact details for unrelated marketing purposes.

6. Information Sharing and Third-Party Services

Cable5 Cloud Solutions does not sell, rent or trade users' personal information to third parties.

However, certain information may be shared with trusted service providers where necessary to operate and maintain Laundry POS.

These may include:

  • Cloud hosting and infrastructure providers.
  • SMS messaging providers.
  • Technical support providers.
  • Payment service providers, where applicable.

Such providers may process information only as necessary to perform their services, subject to applicable contractual and legal requirements.

Laundry business owners and authorised employees may also access customer, order and staff information according to their assigned account permissions.

We may disclose information where required by law or where necessary to protect our legal rights, users or services.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Accidental loss.
  • Unlawful disclosure.
  • Unauthorised alteration.
  • Misuse or destruction.

Information may be stored on secure cloud infrastructure to allow authorised users to access their business records and operate the application.

Access to information is restricted according to account permissions and operational requirements.

Although we take reasonable steps to protect information, no electronic storage system or internet transmission method can be guaranteed to be completely secure.

Users are responsible for keeping their login credentials confidential and protecting access to their accounts.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide Laundry POS services.
  • Maintain business and transaction records.
  • Support customer and employee management.
  • Resolve disputes and technical issues.
  • Comply with applicable legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it, subject to applicable legal obligations.

9. Account and Data Deletion

Users may request the deletion of their accounts and associated personal information by contacting Cable5 Cloud Solutions.

Where applicable, account deletion requests may include the removal of personal information associated with the relevant account.

Certain business, financial or transaction records may need to be retained where required by law or for legitimate legal and accounting purposes.

Where information cannot be immediately deleted, we will retain only the information necessary for the applicable purpose and protect it accordingly.

For account deletion requests, please contact:

Email: mail@cable5cloud.com

Telephone: 061 287 4650

If the application supports account creation, users may also be provided with an account deletion process within the application and through an external web resource.

10. Children's Privacy

Laundry POS is a business management application and is not specifically designed for children.

The application is intended for use by business owners, employees and authorised users.

We do not knowingly collect personal information directly from children for independent use of the application.

11. Third-Party Services and External Links

Laundry POS may integrate with or rely on third-party services to provide certain functionality, including cloud hosting, SMS messaging and payment processing.

These third-party services may have their own privacy policies and terms of service.

We are not responsible for the independent privacy practices of third-party service providers. Users are encouraged to review the relevant policies when using those services.

12. Your Privacy Rights

Subject to applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permitted.
  • Object to certain forms of processing.
  • Request information about how your personal information is being used.
  • Raise a complaint concerning the processing of your personal information.

Requests can be submitted using the contact details provided in this policy.

We will handle requests in accordance with applicable privacy and data protection laws.

13. Changes to This Privacy Policy

Cable5 Cloud Solutions reserves the right to update this Privacy Policy from time to time.

Changes may be necessary due to:

  • New application features.
  • Changes in our services.
  • Changes in data processing practices.
  • Updates to applicable laws and regulations.

The latest version will be published on our official website with the revised effective date.

We encourage users to review this policy periodically.

14. Contact Information and Privacy Enquiries

If you have any questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Cable5 Cloud Solutions

Email: mail@cable5cloud.com
Telephone: 061 287 4650
Physical Address: 74 Cambridge Street, East London, 5201
Website: https://cable5cloud.com

Privacy Enquiry Contact Form

For your convenience, you may submit an enquiry using the contact form provided at the bottom of this Privacy Policy webpage.

You may use the form to:

  • Ask questions about this Privacy Policy.
  • Request access to your personal information.
  • Request correction or deletion of personal information.
  • Report a privacy or security concern.
  • Submit complaints or other privacy-related enquiries.

Please provide your name, email address, subject and a description of your enquiry so that our team can assist you.

Information submitted through the contact form will be used to respond to your enquiry and handled in accordance with this Privacy Policy.